McGraw-Hill Connect Resources for Lucas, Customer Service Skills for Success, 6e

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McGraw-Hill Connect Resources for Lucas, Customer Service Skills for Success, 6e

NOTE: You do NOT need this unless you already brought the McGraw-Hill CODE, this file contains all the assignment solutions and test questions and answer keys,for your connect system. You can also buy it per chapter( at cost of 30USD,

We mistook some of the book description,so if below book description is wrong, please just ignore it.

About the text book: Recipient of the 2017 Textbook & & Academic Authors Association's Textbook Excellence Honor, Customer Support Skills for Success by Robert W. Lucas is the top-selling customer care textbook in the United States.Customer Service Skills for Success 6e addresses real-world customer service problems as well as supplies a range of upgraded resources, activities, examples and suggestions from the writer and active professionals in the industry to obtain and hold readers' rate of interest while supplying insights right into the principles and also skills related to customer support. The text begins with a macro sight of just what customer service involves today as well as supplies estimates for the future then concentrates on details abilities and relevant subjects. The sixth edition of Customer Service Skills for Success includes 10 chapters separated right into three parts, plus the Appendix, Reference, and Bibliography. These parts concentrate on various facets of customer support: (1) The Occupation, (2) Skills for Success, as well as (3) Structure and also Keeping Relationships. Together with important concepts, support, and viewpoints, visitors will also come across interviews of real-world provider, case study scenarios and tasks to assist you use principles discovered how to real-world scenarios in order to test your reasoning on the problems offered.

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  1. 1. We provide test banks and solutions only. We do not sell the textbook.
  2. 2. All files are sent via email